Protip when doing tech support for people is: watch if nobody else is already helping them even if you think you have better advice. Take a shot at it only if the other person fails to find a solution.
Recieving multiple piece of advice from different people gets confusing, and communication gets harder. It also makes keeping track of what someone has not and not tried to solve their issue. And that’s without mentioning conflicting advice
Generalist Hometown instance with a strong focus on community standards. No TERF, no SWERF, no Nazi, no Centrist.